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You order a drink, and when the flight attendant
brings it, you also get a bag of salted almonds. You've just participated in
one of the all-time great marketing schemes. Its architect is a tall, chubby,
ever smiling salesman with a surname that will never starve for want of vowels
- Roger Baccigaluppi... but in a nutshell, the secret of the exchange's success
is marketing.
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